medical debt is different from other types of debt, that people don't typically choose to rack up medical debt, and they definitely don't choose to get sick.

This kind of ruthless, corporate behavior simply would not have been allowed.

Did you feel like you were being shaken down?

I think that is very important, that you were very satisfied with the doctors and nurses at Fairview.

Why did Mr. Doyle, a revenue cycle employee, have all these data?

But in reality, isn't it the case that Accretive did assume full responsibility for the management and cost of Fairview's cycle, revenue cycle?

I commend Senator Franken's efforts to provide more consumer protections against overreaching collection practices.

I am very disappointed in the system that employed me for so many years.

This is exactly why our trusted and proven system of Medicare should be expanded so every man, woman and child could be included in Medicare for all.

My main goal here is to figure out whether existing law is adequate to protect Minnesotans like you when you go to the hospital.

So, Senator, again, I said in my opening statement we will strive to be better every day.

Doesn't an e-mail like this make you concerned about the culture in the call center?

What do we do to make sure to detect somebody like that? We have a--all of our collectors, we do a quality scoring of two calls every day that we listen to, and not just for compliance with law but for tone, for conduct, for…

I was very disturbed, Mr. Mooty, by the allegations that Accretive was badgering patients in Fairview's emergency room.

we believe that Accretive Health has acted reasonably and appropriately to protect PHI, both in response to the July 2011 laptop theft and more broadly.

What steps did Fairview take to protect patients from inappropriate debt collections?

The attorney general's report discusses what she calls a culture clash between Accretive and Fairview.

If these allegations turn out to be true, would they violate any part of Accretive's contract with Fairview?