Political Quotes

On the recordMay 29, 2012
What do we do to make sure to detect somebody like that? We have a--all of our collectors, we do a quality scoring of two calls every day that we listen to, and not just for compliance with law but for tone, for conduct, for professionalism.
Said by
Al Franken
Democratic · Minnesota

Editor's note · Context

Franken discusses measures to ensure employee compliance with compassionate communication.

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