Al Franken actually said...

What do we do to make sure to detect somebody like that? We have a--all of our collectors, we do a quality scoring of two calls every day that we listen to, and not just for compliance with law but for tone, for conduct, for professionalism.

Context

Franken discusses measures to ensure employee compliance with compassionate communication.

05/29/2012

https://www.congress.gov...

More Al Franken Quotes

This is supposed to lead to savings. This is supposed to lead to coordinated care. This is supposed to lead to value.
6/9/2015
a U.S. Senator from the State of Minnesota
6/9/2015
It is critical that we provide the necessary resources to assist victims effectively.
6/9/2015
I applaud you for your work on children. Thank you for traveling all this way to come here and tell us this.
6/9/2015

View All Al Franken Quotes