"I'm particularly pleased to have the opportunity to introduce him here today."
"I really do thank you for the job you do. I wouldn't do it. You're stuck in a bureaucratic structure that has no hope of succeeding."
"It's amazing that they can figure it out, yet we can't figure out how to design a structure."
"How in the hell do we expect them to perform at the highest level of quality and execution, when it's, in fact, our regulations that stand in the way of doing it?"
"Five months is a significant technological shift in the marketplace."
"I wish I could hold Secretary Mabus in the same regard that you do, but if there has been an epiphany that has happened lately as it relates to his concern over whether the appropriate documents were ..."
"the Secretary has already decided that he is going to create a presumption regarding three of those."
"Congress must ensure VA health and benefits policy is based on fact, not conjecture or emotion."
"VA should operate as an occupational health care system that researches and diagnoses and treats maladies."
"It places a huge challenge on your ability to fulfill your mandate."
"I strongly believe that we must identify a solution that first protects American privacy, but also allows for lawful searches under valid court orders."