OK. Ms. Graves, over the years VA has tried to improve the delivery of benefits for our veterans.

I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at a particular reviewer to accurately know what the process time is of a claim, to begin to establish some type of…

So, is it safe to say yeah, this is a lot about technology, but this is a lot about redesigning the way we process a claim within the Department of Veterans Affairs?

Share with me, if you will, how the claims processing employee will do some things manually.

If you really want to get some idea of what veterans think of the VA, then try to get in chat rooms where veterans talk to veterans about the VA.

I am a veteran. I have got an education benefit. I have chosen my school. I show up at school, tuition had not been paid.

But Scott, for any company going through this massive of a transition--transformation let us say--the expectation would be or the result would be and the expectation of that goal would be that the productivity per employee involved would…

I am especially pleased that the budget appears to fund legislation I authored and was signed into law last year to help our veterans who are at risk of becoming homeless.

I think we may all be shocked at how close the ideas come.

There are very few issues that are more important, in my estimation, than to ensure that the programs and the services for our veterans are adequately funded.

I would like to ask you on the Committee's behalf today, as we go through 2010 and you begin to bring in Priority 8s, will you regularly make us aware of how many Priority 8s have come into the system?

I believe you on that, and I believe that that is the mission of VA.