I hope you understand, these are significant things that we need to know the numbers on if, in fact, we suggest--and I think your testimony suggests that the way the VA currently has it structured is working.

the decision underscores how military commanders are scrambling to meet President Obama's orders.

the total number of Active-Duty BCTs that the Army would grow to would be 45 instead of 48

ensure that we have better-manned units ready to deploy, and help put an end to the routine use of stop loss.

the Army has undertaken a restructuring of its combat and support forces to a more flexible, brigade-centric force thought to be better suited for the 21st century security environment.

And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do and what the timeline or expectation is for the hours that that will be addressed--not days.

One of the Department of Veterans Affairs' most important missions is to provide timely and appropriate benefits to veterans and their families.

Listen, there is nobody that is rooting for you more than we are.

And I would take for granted from the standpoint of the veterans and their families it is a more timely response. It is a more accurate response. That is the goal.

Are there any specific statutory impediments that stand in the way of further improvement; and if so, what are they?

I think government becomes increasingly more insulated from its customers.

Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process that these claims processors go through?