Richard Burr actually said...

I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at a particular reviewer to accurately know what the process time is of a claim, to begin to establish some type of baseline so that we can then look at whether productivity can be improved.

Context

Burr emphasizes the importance of tracking claim processing times for productivity improvements.

03/24/2009

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