I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at a particular reviewer to accurately know what the process time is of a claim, to begin to establish some type of baseline so that we can then look at whether productivity can be improved.
On the recordMarch 24, 2009
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congress.govEditor's note · Context
Burr emphasizes the importance of tracking claim processing times for productivity improvements.
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