I would be remiss in not saying, even though my opening statement was negative about DHS, that the Secretary of DHS just came by and had a meeting with Mr. Connolly and I and has laid out a number of steps on where he is wanting to address…

I thank the chairman for his leadership on this particular issue. Mr. Speaker, I think it is important to talk about what this bill is and what it is not. When we talk about tax compliance, it becomes very easy to focus on those hardship…

Backlog and reports is not employee satisfaction, guy.

I have great hope that today Mr. Connolly and I will be able to embark and other members of this subcommittee will be able to embark on an effort that is not a hearing for TV or anything else, that it is a real hearing about a message that…

Let me put it a different way for all three of you. Here is what I am asking you to provide to this committee, is a score, a quantitative number, in terms of where we are today and where you would like to be a year from now.

I continue to get emails from agents who are willing to give their life for the President and, yet, they are afraid to engage with supervisors in terms of making decisions.

80 percent of 40 people or 34, depending on which you want to look at, is a significant number, and that's very troubling to me.

Let me tell you why you're here today is because the employees that work for you have given you an F consistently.

What I feel like we did in this particular case is, whether it be bureaucratic, whether it be Congress or anything else, we looked the other way until it became such a big problem that it scared people in Texas and in New York and in…

the heart of this chairman has been not only diligent but tenacious and unyielding in his desire to be a voice for so many that have no voice.

I would like to thank you for your time today, for taking the time to appear for your direct answers.

it is imperative that you are efficient and focused with your money because it is every dollar that counts.