John Mica

I will remember, too, Barbara Olson, who was killed on the plane that crashed into the Pentagon.

This was not a civil or commercial bankruptcy in any sense of the normal way these things are conducted.

I think every one of them should have been treated fairly.

I thank the gentleman, both the witnesses and members of the panel for participating today.

Thank you for recognizing me, Mr. Chairman.

I look forward to working with the IRS to implement corrective actions that will strengthen taxpayer assistance.

We have an important responsibility to look at these matters.

Unfortunately, we've heard lately a lot about phony scandals, and the IRS and some of the things that we've had to deal with are not phony scandals.

This is not a new scandal or problem, it's something that we've seen as an issue for some time.

Mr. Mica. I would grant the full committee chair that time, and we will grant additional time to the minority.

Well, we've heard the nightmare that was described--actually, the ranking member gave his constituent experiences and being jerked around by, I think you said, a half a dozen different folks.

People are stealing from the taxpayer and they're getting away with it.

Well, Mr. Werfel, you've heard of Willie Sutton, haven't you? The famous bank robber.

I just--we were talking about the hearing that we held August 2nd, 2013, identity theft tax fraud.

We are trying to find some constructive means of helping you move forward.

But you are still developing tools to evaluate all of this...

Expect to, but how many?

So what is the good news?

But, to me, that would be sort of fundamental.

Exactly. Exactly. That would be one of the sort of fundamental things I have.

That is the end results in providing the IT services, but when you have, okay, let's go back to Powner is telling me, what did you testify, server use is 5 to 10 percent?

We have tried several tools that don't seem to be that effective.

It doesn't appear that we are making progress.

I think it would be good for us to know.

Then VanRoekel, he comes up and says today he is proud to announce the $1.37 billion in savings.