07/24/2013
https://congress.gov...
"People are stealing from the taxpayer and they're getting away with it."
"Well, Mr. Werfel, you've heard of Willie Sutton, haven't you? The famous bank robber."
"Well, we've heard the nightmare that was described--actually, the ranking member gave his constituent experiences and being jerked around by, I think you said, a half a dozen different folks."
"this is not a new scandal or problem, it's something that we've seen as an issue for some time."