You have no playbook for anything.

Everyone will say yes.

Nothing has worked. It has gotten worse. And you refuse to admit it.

When is that going to be replicated to our whole system?

There is no plan, Ms. Hickey. There is no transformation.

I can do anything in one office.

We do not have a plan. This whole hearing was about a plan.

It is time for VA to uphold its responsibility, to our veterans and to the American people, to break this cycle of un-productivity and deliver the benefits that the agency was created to provide.

This is in response to your July 10, 2012, letter that contained additional questions for the Office of Inspector General following a Full Committee hearing on June 19, 2012.

We owe it to these heroes to not let even one of those VRAP slots go unfilled.

Let's grant those claims. Forget the suffering. Forget all the presumptiveness. Forget all the studies.