I cannot believe that this simple operation is not done, which claims, I mean we could be talking $1 billion of overpayments.

Oh, now it is going to be because you were not there. So everything starts when you arrived.

Who is responsible for this kind of sloppiness? Who is responsible for this irresponsibility?

This is not a plan. This is not a strategic plan.

If someone of my constituents is sitting here who has waited three years for a claim adjustment and heard your statement, they would throw up.

Let me be honest, Madam Under Secretary, I find your testimony incredibly astounding.

You have not done your job, Madam Under Secretary.

A year and a half and you did not know it. So you deserve high ranking for your leadership for that?

I have already said I am responsible.

What are you so afraid of, of having to accept this massive, massive bureaucracy which you said, Mr. Hall, veterans comes first, but you yourself are not putting the veterans first?

Let's grant those claims. Forget the suffering. Forget all the presumptiveness. Forget all the studies.