Jon Runyan: “We measure everything else, but was the job we are there to do, which is service the veteran, done right?”

I thank the gentleman for his comments on that. And I will just tell the committee that I have had many conversations with the Air Force about this exact issue, and to be able to take a capability away from what we can do in our global…

However, we can't simply apply the principle of one-size-fits-all approach to the claims.

The men and women that we are discussing today fought on behalf of our Nation and they should receive the same benefit of the doubt that U.S. servicemembers receive when they are asking for benefits that they earned.

I am convinced that change is neither desired, nor sought, by complacent management in Philadelphia.