Jon Runyan: “I am convinced that change is neither desired, nor sought, by complacent management in Philadelphia.”

However, we can't simply apply the principle of one-size-fits-all approach to the claims.

I hope that we can put to rest any notion that the Department of Defense is withholding information that could positively impact these veterans' claims.

From where I have--where I come from and the way I was brought up, stepping up and saying you were wrong is the first step to fixing it.

The men and women that we are discussing today fought on behalf of our Nation and they should receive the same benefit of the doubt that U.S. servicemembers receive when they are asking for benefits that they earned.