"This town is full of commissions. As soon as we hear the word commission, we all start looking for who is hiding."
"The problems within VA seem to be rooted in two things. One is the culture that has been created, and I think that culture has been created because there was a lack of accountability."
"I cannot believe that just throwing more money at the VA is the answer."
"More broadly, your charge moving forward will be to ensure that this entire Department, from top to bottom, is refocused on providing our Nation's veterans with the high-quality service that they have..."
"It is tough for anybody to envision why somebody would take this job."
"My hope and my expectation, Mr. McDonald, is that you will not allow VA to ignore the signs of deep dysfunction at VBA, but will work to resolve any systemic problems immediately."
"I personally believe that the VA needs competition."
"What the VA really needs is a transformative leader that can bring about true and lasting change."
"My hope and expectation, Mr. McDonald, is that you will not allow VA to ignore the signs of deep dysfunction at VBA."
"Your charge moving forward will be to ensure that this entire Department--from top to bottom--is re-focused on providing our Nation's veterans with the high-quality service they have earned and they d..."
"The VA is an agency in crisis."