"OK. Ms. Graves, over the years VA has tried to improve the delivery of benefits for our veterans."
"I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at a particular reviewer to accurately know what the process time is of a claim, to..."
"And I would take for granted from the standpoint of the veterans and their families it is a more timely response. It is a more accurate response. That is the goal."
"I do not want to squander the opportunity for change afforded by this budget because of miscalculations or misuse of funds."
"We must take care of our veterans."
"I challenged the VSOs several weeks ago, General, to start with a clean piece of paper and tell us how to design that process so that we would not have a backlog system, and I say to all of them that ..."
"I think we may all be shocked at how close the ideas come."
"I believe you on that, and I believe that that is the mission of VA."
"I would like to ask you on the Committee's behalf today, as we go through 2010 and you begin to bring in Priority 8s, will you regularly make us aware of how many Priority 8s have come into the system..."
"I commend them for their hard work on behalf of our veterans."
"I am especially pleased that the budget appears to fund legislation I authored and was signed into law last year to help our veterans who are at risk of becoming homeless."