Share with me, if you will, how the claims processing employee will do some things manually.
One of the Department of Veterans Affairs' most important missions is to provide timely and appropriate benefits to vete...
I think government becomes increasingly more insulated from its customers.
Are there any specific statutory impediments that stand in the way of further improvement; and if so, what are they?
But Scott, for any company going through this massive of a transition--transformation let us say--the expectation would ...
If you really want to get some idea of what veterans think of the VA, then try to get in chat rooms where veterans talk ...
OK. Ms. Graves, over the years VA has tried to improve the delivery of benefits for our veterans.
I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at ...
And I would take for granted from the standpoint of the veterans and their families it is a more timely response. It is ...
Listen, there is nobody that is rooting for you more than we are.
And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do an...