Robert A. McDonald: “Any veteran committing suicide is disastrous.”

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

To turn VA around, we must maintain our momentum of change, and we cannot do that without cooperation of Congress.

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.

The appeals process set by statute is archaic, unresponsive, and not serving veterans well.