Robert A. McDonald: “The appeals process set by statute is archaic, unresponsive, and not serving veterans well.”

A brick-and-mortar facility is not the only option for health care. We are exploring how we can more efficiently and effectively deliver health care services to better serve our veterans and improve their lives. Telehealth is one of those…

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.

We certainly agree on how wrong it would be to privatize VA health care.

This Congress with today's VA leadership team can make these changes and more.