On the recordFebruary 22, 2016
The appeals process set by statute is archaic, unresponsive, and not serving veterans well.
Said by
Robert A. McDonald
Source
congress.govThe appeals process set by statute is archaic, unresponsive, and not serving veterans well.
McDonald describes the appeals process as outdated and ineffective for veterans.
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I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.
The $1.4 billion spending cut basically means less veterans are going to get care.