Robert A. McDonald: “To turn VA around, we must maintain our momentum of change, and we cannot do that without cooperation of Congress.”

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.

Congress must act or veterans will suffer. That is unacceptable to me and I know that it is unacceptable to you.

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

VA is not only essential for veterans, it is essential for American medicine and it is essential for the American people.