Robert A. McDonald: “This Congress with today's VA leadership team can make these changes and more.”

The appeals process set by statute is archaic, unresponsive, and not serving veterans well.

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.

We certainly agree on how wrong it would be to privatize VA health care.