What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your satisfaction with the experience.
Robert McDonald discusses the importance of veteran satisfaction over wait times in the VA.
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More from Robert A. McDonald
We will judge the success of all our efforts against a single metric, and that is veterans' outcomes.
It is just silly to think that we have a national issue with veterans being homeless.
VA is not only essential for veterans, it is essential for American medicine and it is essential for the American people.