Robert A. McDonald: “I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.”

We are asking Congress to pass special legislation for our West Los Angeles Campus where years of debate and court action have been unproductive.

We certainly agree on how wrong it would be to privatize VA health care.

We need to overhaul the system. We need a new system as the doctor brought up.

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…