On the recordSeptember 16, 2014
We will judge the success of all our efforts against a single metric, and that is veterans' outcomes.
Said by
Robert A. McDonald
Source
congress.govWe will judge the success of all our efforts against a single metric, and that is veterans' outcomes.
Emphasizes the importance of veterans' outcomes in evaluating efforts.
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To turn VA around, we must maintain our momentum of change, and we cannot do that without cooperation of Congress.
This Congress with today's VA leadership team can make these changes and more.
The appeals process set by statute is archaic, unresponsive, and not serving veterans well.
We need to overhaul the system. We need a new system as the doctor brought up.