In order for this accident to have occurred as a result of unintended acceleration, there would have to be a simultaneous failure of two totally independent systems, namely the brake and throttle systems.

This is a basic matter of public safety and public trust.

I believe that a full investigation of the Toyota Motor Corporation's conduct or misconduct in response to these complaints must be conducted.

Those are the questions that the American people deserve answers for, as they believe, and they have a right to believe, that NHTSA is there to protect them.

I think we can do better.

She barely survived.

What, if anything, could be done to speed up the process?

That sounds like a good idea.

I don't want to go through again--where clearly there with an issue.

I do appreciate that you have gotten involved in this and you're taking responsibility.

I truly believe the employees at NHTSA are trying to do the right thing.