Is there a consistent way of reminding people of their appointments?
While preparing for the hearing today, my office received a call from a Northern Michigan VA employee...
Our veterans fought for our freedom. They shouldn't have to fight bureaucrats when they return home.
I know that we haven't covered all the aspects of VA's problems that we've heard in Washington. I know that in your positions, from where yo...
What I'm trying to get to is the point is that when a veteran is scheduled for an appointment, do they speak to the veteran as they schedule...
Is that the standard method, then, of actually speaking to the patient when they make an appointment?
That's been a complaint elsewhere in the country.
What can we do, Mr. Rice, because you and I have talked in the past about the difficulties in getting providers.
You've got to be out there, hearing for yourself what's actually going on, because sometimes the leadership gets a different view.
I hear it a lot.
There needs to be some consistency across the board.