it's been hard on American families.

Congressman, you are causing problems. We had an agreement for a later hearing.

Congressman, we had an agreement for the time this hearing would occur.

What we are trying to do is build a system to deal with complaints.

We have, as part of our responsibility under the Consumer Financial Protection Bureau laws, undertaken consumer financial education.

Congressman, during the time these agencies have been around I believe that financial products have become more complicated...

we have seen very little accountability among the largest financial services providers

she's got her own limitations. she's trying to protect our constituents, yours and mine, big time.

So what we will be doing--and I really want to give a shout-out here to five of the largest credit card companies in the country who are working with us right now on a way that, as soon as we receive a complaint, that complaint can go…

I think information is power, I really do, but it is powerful when you use it.

Congressman, I believe the language you are quoting is out of the Dodd-Frank Act, and it is Congress' intention.