if we have established a program and that we do have people who are legally entitled to waivers and they want those waivers, that we need to make that accessible.

So you have done some retraining so people now on the phone will explain that a waiver is available?

Someone has to advocate on behalf of the two percent who may be different in some substantial respects from the other 98 percent.

this is not a subsidy. This is money people earned, and it's just trying to help them get the money they earned.

Social Security provides a safety net to keep people out of poverty, but it's a very modest safety net.

So, we are talking here about fraud, and I just want to go back and unpack this a little bit.

It is our responsibility to oversee what it is that you do and it is your responsibility to carry out the law in a way that is accessible to those who need it.

the failure to recognize that the money is now moving to another account can lead not only to loss of benefits, but the kinds of problems that Ms. Lane talked about for how long it takes to correct the problem?

So, if we could, I would like to go back to the Comerica contract for Direct Express, Secretary Gregg, that the Chairman raised earlier.

I cannot understand--I understand they are handling more cards, but they are also getting more revenues in the way that they design the revenues.

Okay. So the letters that are going to go out will mention waivers and explain how to get those waivers, is that right?

I just want to express my concerns about that.