We expect honest and thorough answers from the company.

And so you're saying that you didn't realize that you were going to blow your deadline until October 22? That's when you made the announcement?

So how deep were you into this before you realized--I mean, I can do the math here, that 90 percent of these homes you're not going to be able to fix this problem with space heaters.

So there was always this dueling thing of what check is going to hit for them first and then will Columbia Gas pay the subsequent issue after.

If the customers don't come in for the past month and a half because either the business was entirely shuttered or because they couldn't get there because the streets were torn up... they're going to have depleted cash-flow which really…

It's hard enough to run a small business but these folks are now being asked to take on two jobs, run a small business and run a claims prosecution against an insurance company that doesn't want to pay.

Mr. Chairman, does that mean people can still submit stories?

I want to drill down just a little bit on small businesses.

I'm concerned that these events culminating in the deadly explosion three months ago expose a corporate culture that isn't adequately focused on safety.

We're here to say to everyone in the Merrimack Valley we will keep fighting for you.

What I'm hearing you say is there's no commitment on the part of Columbia Gas.

So did you not take any input from the local fire chiefs on this when you put together your plan to buy 24,000 space heaters and distribute them?