"I think the Governors... proving to people this is a good investment."
"I just don't want to make it too disingenuous about what is going on."
"You get that bill from the government that says you owe us $74,000 because we overpaid you, that is one hell of a note to get in the mail."
"I have a gal that has been in a wheelchair because a drunk driver hit her, she just got tagged with a $74,000 overpayment."
"Why would we cut customer service and redeploy those dollars elsewhere?"
"I continue to be impressed by the caliber of the workforce and their dedication to the mission."
"My concern is you are the Commissioner of the IRS, for you to go out and start telling people that this is a tax break for tax cheats is a very dangerous phrase."
"That just doesn't make sense in the real world."
"You can't run around town telling everybody that you are out of money and that is the reason you can't do your job."
"You can't do that, though, as the head of the agency, if it is about improving morale."
"This is about the two of us working together to get better results for taxpayers."