Robert A. McDonald: “It is just silly to think that we have a national issue with veterans being homeless.”

We will judge the success of all our efforts against a single metric, and that is veterans' outcomes.

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.

We need to reward people who turn in problems, not chastise them or not ostracize them.

I am fully committed to fulfilling this charge to me, that is, to transform the Department of Veterans Affairs into an organization that delivers on its mission.