Robert A. McDonald: “The $1.4 billion spending cut basically means less veterans are going to get care.”

I desperately want this job because I think I can make a difference.

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

We will judge the success of all our efforts against a single metric, and that is veterans' outcomes.

It is a real conundrum for them, and it is life changing for families. We have to do this.