The level and breadth of neglect detailed in the report is almost inconceivable and certainly callous.
a culture of complacency, but what I, frankly, would have called a culture of indifference, indifference to their patients.
But I also think, when you have the kind of turnover in leadership that your facility has had, it's--it has a huge toll on productivity and ...
Having stable leadership that exacts standards of performance, rewards good performance but also holds people accountable for bad performanc...
We're going to develop a matrix for monitoring progress, and it's got to be a workable matrix to you and for us.
I'm under a lot of pressure. And, frankly, it may be almost an impossible task, given the numbers.
In some cases, however--I mean, for example, we had a case where I think, if I recall, the blood supply had to be destroyed because it had n...
If I'm terminating someone, I got--the paperwork at least is done by HR?
H.R. is kind of key to an enterprise.
I thank the gentlelady. And she makes a really good point.
So what you've just described are sort of institutional barriers to providing quality service, and they did work-arounds to try to give that...