"I will tell you, as a Senator I am frustrated, angry, and really unhappy with what appears to be a toxic culture..."
"I would suggest that perhaps the higher you go in that chain in the sales organization, the more you find the problem."
"It is important for me to finish my line of questions. I am glad to hear that you are making progress."
"So when that happens, it is nearly impossible for us to figure out the actual dollar amount, as Senator Donnelly was looking for, of impact on all the customers that goes through."
"I would love to understand and appreciate that process so that I can go back to my constituents who I work for and give them a plausible path forward for actual resolution for those who are injured."
"my fear is that this is not going to simply be a Wells Fargo question. It will be a question for the entire financial footprint in our Nation."
"You are not doing what you need to do to restore customer confidence."
"This is a behavior that was created by the culture that was allowed."
"I recognize that the average price of flood insurance is under $1,000."
"Thank you both for being here for such an important conversation on issues that are impacting so many of our seniors and, frankly, folks in their 20's and 30's."
"I stand here before you today because I am seeking for all of us, the entire American family, to work together."
"Thank you so much for your sponsorship of that bill and your leadership with Senator Shaheen."