"It's time for that to change."
"In my view, eliminating ghost networks is going to require a three-legged approach: more audits, greater transparency, and stronger consequences for insurance companies that don't keep their directori..."
"I'm always an advocate for greater transparency that allows consumers and advocates to compare plans."
"My view is that insurance companies have gotten a free pass for too long letting ghost networks run rampant."
"In a moment of national crisis about mental health, with the problems growing at such a rapid rate, the widespread existence of ghost networks is unacceptable."
"Chairman Wyden highlighted during the hearing, Senate Finance Committee staff operating as 'secret shoppers' could successfully make appointments only 18% of the time."
"The numbers paint a clear picture. Last year, the IRS was able to answer 15 percent of the phone calls it got. This year, it was 87 percent."
"Democrats made a big investment in taxpayer service with the Inflation Reduction Act, and it goes without saying that now the American people have a right to know what they got with that investment."
"Democrats are committed to the proposition that it should not cost hundreds of dollars and many more hours of time simply to follow the law and to pay what you owe."
"Apparently, if he does not get what he wants, he is willing to let this country go through a catastrophic default."
"The Congress ought to take a smarter approach."
"The official estimate says that $540 billion of taxes owed go unpaid each year."