"Ghost networks are an ongoing, persistent problem."
"The fact is, these Americans are being ripped off by what the Government Accountability Office has described as a 'ghost network.'"
"Too often, Americans who need affordable mental health care hit a dead end when they try to find a provider that's covered by their insurance. Ghost networks mean that the lists of mental health provi..."
"Opening statement"
"Too often Americans who need affordable mental health care hit a dead end when they try to find a provider that is covered by their insurance. Ghost networks mean that the lists of mental health provi..."
"The Behavioral Health Network and Directory Improvement Act (S. 5093), introduced last Congress by Senator Smith and Chairman Wyden, would require audits of plans' provider directories."
"In my view, it's a breach of contract for insurance companies to sell their plans for thousands of dollars each month while their product is unusable due to a ghost network."
"The results were clear. Our secret shoppers could get an appointment--now this is after people had paid vast sums--they could get an appointment only 18 percent of the time."
"In any other business, if a product or service does not meet expectations, consumers get a refund."
"It is a breach of contract for insurance companies to sell their plans worth thousands of dollars each month, while their product is unusable."
"My view is that insurance companies have gotten a free pass for too long letting ghost networks run rampant."