"What a ghost network is all about is essentially selling health coverage under false pretenses."
"I am going to work with all of my colleagues here on both sides, Democratic and Republican, to get some real accountability for these patients who pay good money for mental health coverage and then fi..."
"Ghost networks are an ongoing, persistent problem."
"The results were clear. Our secret shoppers could get an appointment--now this is after people had paid vast sums--they could get an appointment only 18 percent of the time."
"I believe, certainly, greater transparency, for example, ought to be an easy one for members of this committee to get around."
"Too often Americans who need affordable mental health care hit a dead end when they try to find a provider that is covered by their insurance. Ghost networks mean that the lists of mental health provi..."
"Too often, Americans who need affordable mental health care hit a dead end when they try to find a provider that's covered by their insurance. Ghost networks mean that the lists of mental health provi..."
"The Behavioral Health Network and Directory Improvement Act (S. 5093), introduced last Congress by Senator Smith and Chairman Wyden, would require audits of plans' provider directories."
"When someone who's worried about their mental health or the mental health of a loved one finally works up the courage to pick up the phone and try to get help, the last thing they need is a symphony o..."
"In my view, it's a breach of contract for insurance companies to sell their plans for thousands of dollars each month while their product is unusable due to a ghost network."
"The widespread existence of ghost networks is unacceptable."
"Our secret shoppers were only able to get an appointment 18 percent of the time."