This is a part of transparency that lacks here, because had that standard been set, we would have known.

I am somewhat troubled by that idea, because that has not been a particularly good record by some of these institutions.

if people went through harm, then at the end of the day, you have to have the resources to address the harm.

Mr. Smith, with the National Mortgage Settlement, it required those five major mortgage servicers to comply with extensive servicing standards.

a figure that is defective, from my perspective, because you do not have the sound science, so to speak, to make that determination, is, at best, a guess.

Well, that appears to be a far more equitable process than----

I would like to hear, to the extent that you know, more about how those soft dollars are being used to keep borrowers in their homes.

I have real concerns, as I have expressed early on to the regulators about this, and unfortunately, my concerns that were expressed going back some time ended up being, unfortunately, the reality.

We must have transparency, consistency, and accountability.

If you knew that a review was likely to result in an increase in the relief that you received...

And that would not necessarily maximize the goal of keeping people in their homes.

It is the intention of this Committee to continue to pursue all the elements of this as we move forward with the regulators.