Robert Menendez actually said...

"No, thank you very much for sharing your story, and I am sorry for your wife's loss."

"You testified that servicers have incentives that keep them from forgiving principal, even when doing so might be better for the investor as well as the homeowner. How do you explain that?"

"I am going to share some cases with both of you."

"I walk away from this hearing not better informed about what that is going to be and I think that is a serious flaw in what you are doing."