Robert Menendez actually said...

"The way it has proceeded is unacceptable. It is not what Americans should have to endure."

"If you do not track this information, I do not know how exactly you know there is a problem until it gets so big that you realize there is a problem."

"So, to me, in terms of incentives, this structure clearly seems to influence the Write-Your-Owns to be more conservative when adjusting for claims, which leads to policyholders being low-balled."

"I think to have the expectation that an average citizen is Perry Mason is totally unacceptable."