01/02/2018
https://www.congress.gov...
"The IRS simply needs to do better."
"In my view, the IRS is in the customer service business, and it needs to get back to basics."
"It's unacceptable that 13 million taxpayers who filed via paper waited an average of 6 months or longer to receive their refunds."
"I want us to see a maintenance of that and, hopefully, a progression; is that something you're committed to?"