05/12/2009
https://www.congress.gov...
"No one comes aboard expecting to enter a real live nightmare."
"I'm over my time but I will just end this part of my questioning by saying there are at least 20 different Federal agencies that help the cruise industry run cruises and you're not, evidently, willing..."
"What's the penalty?"
"We know what the intentions are, and I leave it to the industry to come up with something that passes the taste test here."