Frank Lautenberg actually said...

"It's difficult I know, Commissioner Harbour, for most consumers to know the difference between a scam and a legitimate program."

"I don't want to keep you on this but perhaps you could give us, send in a report about how you measure effectiveness because those are the things we talk about constantly."

"This is clearly a critical time for our government to be standing up for consumers."

"How effective do you think it's been? How do you measure something like that?"