Bonnie Coleman actually said...

"We know that you all do really important work and that this is an important Department, but we also know that there are places like TSA that have internal concerns and threats right now as it relates ..."

"I for one would be very interested in ensuring that we had more contact, more feedback, just so that we help you in your need to make sure that the Department is accountable, being accountable on a mo..."

"Is this something that should be uniformly applied across the Department because it ensures consistency and certain standards?"

"I really do get the sense that there is a wake-up call here and that we recognize how important it is to standardize, document, and move forward with this."