This commission should start with a blank piece of paper to design this system with no preconceived notions.

Each time appellants submit new evidence, VA must review and summarize the case for the appellant again, adding to the time it takes to resolve the appeal.

Do I have your assurance that you will take their concerns seriously and will ensure that the VA's fiduciary policies are not only looking out for the interest of the injured veterans but also are affording the respect, trust and dignity…

But if it could uphold that legal right, then we should do everything to avoid these types of delays?

I was going to ask Mr. Wilson a couple of questions, but I am going to forego those and just make an observation.

One really cannot walk in and process claims.

Admiral, I appreciate your candid answer and, again, thank all three of you for your service to the veterans.

I chuckled, Mr. Koch, at the answer because I sat here thinking, you know, MasterCard and Visa can find everybody in America.

I think that they were very specific as it related to the need to move to a system that compensated for the loss of quality-of-life.

If at the end of the day we determine we have a system that cannot do that, then we have to decide whether we change the system to accommodate it, or, in fact, we may find that we can do this and incorporate it in the same system.

For the men and women who have served and sacrificed for our Nation, they deserve a system that meets their needs without hassles or delays.