Richard Burr actually said...

"The VA is an agency in crisis."

"Your charge moving forward will be to ensure that this entire Department--from top to bottom--is re-focused on providing our Nation's veterans with the high-quality service they have earned and they d..."

"I personally believe that the VA needs competition."

"We need a culture where warning signs will not be ignored and twisting performance metrics to make it appear that veterans are being well served will not be tolerated."