Richard Burr actually said...

"Finding ways to fix the chronic problems with VA's claims processing must be a top priority."

"Let me ask, just for the record, if you would share with the Committee in writing what the target dates are for each of the pilot programs."

"I think there are efforts that are underway within VBA. There are individuals involved in the processing of claims, like Ms. Avant."

"It is clear that many of our veterans and their survivors are not well served by the current claims process system, which has been plagued by backlogs, delays, and inaccurate decisions."