Richard Burr actually said...

And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do and what the timeline ...

I am a veteran. I have got an education benefit. I have chosen my school. I show up at school, tuition had not been paid.

Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process ...

So, is it safe to say yeah, this is a lot about technology, but this is a lot about redesigning the way we process a claim within the Depart...