06/14/2016
https://www.congress.gov...
"We are grateful to you for the job you do. Thank you for being here today."
"As we continue to see a decrease in the number of backlogged claims, it appears we can also expect to see the number of appeals increase."
"You highlighted 97 percent quality or accuracy. I will use both words."
"General, welcome to you and your team, and thank you for your testimony."