04/21/2009
https://www.congress.gov...
"How in the hell do we expect them to perform at the highest level of quality and execution, when it's, in fact, our regulations that stand in the way of doing it?"
"I really do thank you for the job you do. I wouldn't do it. You're stuck in a bureaucratic structure that has no hope of succeeding."
"It's amazing that they can figure it out, yet we can't figure out how to design a structure."
"VA should operate as an occupational health care system that researches and diagnoses and treats maladies."