11/13/2017
https://www.congress.gov...
"My hope and expectation, Mr. McDonald, is that you will not allow VA to ignore the signs of deep dysfunction at VBA."
"Your charge moving forward will be to ensure that this entire Department--from top to bottom--is re-focused on providing our Nation's veterans with the high-quality service they have earned and they d..."
"The VA is an agency in crisis."
"We need a culture where warning signs will not be ignored and twisting performance metrics to make it appear that veterans are being well served will not be tolerated."